In 2019, the USCIS plans to expand itsInformationServices Modernization Program throughout the US. This expansion will end self-scheduledInfoPass appointments and instead applicants will use the USCIS website to viewgeneral how-to information, access processing times, check case status, andother information about the processing of immigration cases.
The USCIS states that thetransition to the Information Services Modernization Program has alreadyimproved the delivery of emergency services which can only be provided inperson. USCIS surveys and data determinedthat most people scheduling InfoPass appointments could obtain the sameinformation by calling the USCIS or checking the USCIS website.
Going forward, when the USCIS customerservice representative online or on the phone determines an in-person appointmentis necessary, the customer service representative will schedule theappointment for the applicant.